Resources and Support

CVCOA helps older adults (60+) and caregivers lead healthy, meaningful, and dignified lives in their homes and communities by connecting individuals to resources and helping people navigate available support opportunities.

We provide a wide range of services to older adults and caregivers, helping people navigate options and benefits that support independent living.

Contact the CVCOA Helpline at 1-802-477-1364 to discuss your specific situation and needs.

Did you know? 

Central Vermont Council on Aging has a dedicated team of individuals who are here to help you navigate options and benefits that support independent living. From answering a quick question to providing long-term support, we’ve got you covered.  

Information and Assistance 

The first step is to call our Helpline where Information and Assistance (I & A) Specialists are available Monday-Friday from 8:30 a.m. to 4:30 p.m. to answer questions about aging services. If you happen to reach our voicemail, please know we will return your call as soon as possible. Reach us at 1 (802) 477-1364  or toll free at 1 (800) 642-5119. If you have a basic question, the I & A Specialist may be able to meet your needs that day over the phone.   

Options Counseling 

Perhaps someone requires more in-depth assistance to get connected to the supports they need to live where they want with dignity and choice. In this case, the I & A Specialist will refer them to Options Counseling, a person-centered process that focuses on the client's values and preferences. Through Options Counseling, our staff listen closely to the client and their family to learn their goals for long-term support and explore the options that make this possible 

Older adults and those who help to care for them are often not aware of all the services and supports that are available. Our staff will explore options for housing, in-home supports, transportation, public benefits, nutrition, caregiving, and other topics of interest to the individual. Together, they can help a client make the best choice for their unique situation.  

Case Management 

In some cases, through meeting with a client a few times to help them apply for a program or resolve an issue, it becomes apparent that the client would benefit from long-term support to live independently. In this case, a referral will be made to the Case Management team. This team works closely with older adults and family caregivers over the long term to develop a comprehensive “personalized care plan” to provide the supports needed to remain in their home and community of choice. Case Managers will access the benefit programs and coordinate the care needed to implement the personalized care plan. 

Call our Helpline to get started! 

Have a question about aging services or want to learn more about more in-depth services such as Options Counseling and Case Management? Call the Helpline today at 1 (802) 477-1364  or toll free at 1 (800) 642-5119


We can help you connect to resources such as: 

Meals and Nutrition Services 

CVCOA partners with local nutrition sites to provide nutritious home-delivered, grab-and-go, and community meals. Learn more about healthy eating options and find the nearest home-delivered and community meal location on our Meals and Nutrition page. 


Local transit providers provide rides to appointments, shopping and other destinations. Visit our Transportation page to access local transportation providers to schedule a secure ride. 

Health Insurance / Medicare Counseling 

Specialists provide guidance on Medicare and other health insurance options. Find lots of information and resources on CVCOA's Insurance and Medicare Counseling page or email [email protected] to sign up for a New to Medicare Workshop. 

Fuel Assistance and Weatherization 

With the high cost of fuel on everyone's minds these days, it is more important than ever to do what you can to reduce your heating costs. Whether you rent or own, you can use the resources on our Fuel Assistance and Weatherization page to help button up your home. 

Caregiver Support and Respite 

CVCOA provides resources, tools, and social opportunities to help you care for those you love. Learn more about opportunities to maintain your health and well-being as a caregiver on our For Caregivers page

 Explore CVCOA's list of Additional Resources on Home Care and Long-Term Care, Community Partners, Elder Abuse, LGBTQ+, End of Life Choices, Social Connection, and more.