Information & Assistance

Whether it’s a simple question or a complex situation, Information & Assistance (I & A) staff are available to assist individuals, family members, caregivers and others.

I & A staff are knowledgeable, patient, and supportive. They can:

• provide accurate and comprehensive information about the wide range of community and statewide senior services, including:

• in-home help
• transportation
• public benefits
• 3SquaresVT application
• health insurance
• housing
• nutrition

• help to prioritize needs, identify resources, and build action plans
• make referrals to CVCOA case managers, other agencies, or additional services
• advocate on behalf of those who require extra support
• follow up to assure that needs have been met
• respect peoples’ rights to privacy and self-determination

Concerned community members also make referrals to I & A on behalf of seniors who may be at risk and/or in need of services.